Terms and Conditions – KCS Distributors

1. Introduction

These Terms and Conditions govern all purchases, transactions, services and interactions conducted with KCS Industries (Pty) Ltd trading as KCS Distributors (“KCS”, “we”, “our” or “us”).

By placing an order with KCS Distributors, the client (“the client”, “customer” or “purchaser”) agrees to be bound by these Terms and Conditions.

KCS Distributors operates primarily as a wholesale supplier to retailers and resellers.

2. Company Information

This website is operated by KCS Industries (Pty) Ltd trading as KCS Distributors.

Registration Number: 2022/001146/07

Business Address

Route 21 Corporate Park
Unit 2
67 Regency Road
Centurion
South Africa

Contact Information

Email: sales@kcsdistributors.co.za
Telephone: (012) 004-1535
WhatsApp: 068 616 3796

3. Products and Supply

KCS Distributors supplies disposable vape products and related accessories on a wholesale basis.

All products sold are intended for lawful resale purposes only.

Products sold by KCS Distributors are intended strictly for adults over the age of 18.

Clients are responsible for ensuring compliance with all laws and regulations applicable within their resale jurisdiction.

4. Orders and Payment

4.1 Payment Terms

All orders must be paid in full prior to dispatch or collection.
Goods are only released once payment reflects in our bank account.
Clients are advised to consider standard banking processing timelines when making normal EFT payments.
Proof of payment does not constitute cleared funds or confirmed payment.

4.2 Order Processing Workflow

Once payment reflects in our account, the order is marked as paid and enters the operational processing queue for:

Picking
Verification
Packaging
Dispatch preparation

All orders are processed according to payment confirmation sequence and operational workflow capacity.

Payment confirmation does not constitute immediate collection availability.

Clients will be notified once their order is ready for collection or dispatch.

4.3 Stock Reservation

Stock is not reserved until payment has been received and cleared.
All orders remain subject to stock availability at the time payment reflects.

4.4 Ownership of Goods

Ownership of goods remains vested in KCS Industries (Pty) Ltd until payment has been received in full and cleared.

5. Pricing and Availability

All pricing is subject to change without prior notice due to supplier adjustments, exchange rate fluctuations, market conditions and stock availability.
KCS reserves the right to correct pricing errors, technical malfunctions or stock inaccuracies.
KCS reserves the right to cancel any order resulting from pricing errors or system-related inaccuracies.

6. Processing and Dispatch Timeframes

Orders placed and paid before 2:00 PM may be dispatched on the same business day, subject to operational capacity and payment clearance.

Orders received after the cutoff time may be processed on the following business day.

Operational processing times are estimates only and are not guaranteed timelines.

While every effort is made to ensure fast turnaround times, delays may occur during peak trading periods, high order volumes, stock movement, courier constraints or circumstances beyond our reasonable control.

7. Delivery and Risk

7.1 Courier Services

KCS Distributors makes use of third-party courier providers.

Delivery estimates provided by couriers are not guaranteed and may vary depending on region, operational capacity and external factors.

7.2 Transfer of Risk

Risk in the goods passes to the client upon collection by:

The client,
The client’s representative, or
The appointed courier service.

KCS Distributors shall not be held liable for delays, losses or damages caused by third-party courier providers once goods have been dispatched.

8. Inspection Upon Delivery or Collection

Clients are required to inspect all goods immediately upon delivery or collection.

Any shortages, damages, discrepancies or parcel tampering must be reported within 24 hours together with supporting photographs and relevant documentation.

Failure to report within this period shall constitute acceptance of the order as complete, accurate and received in good condition.

9. Faulty Products Policy

9.1 Definition of Faulty Devices

A faulty device is defined as a product that:

Is leaking inside the sealed packaging; or
Is dead on arrival (DOA) and fails upon first use.

9.2 Reporting Period

Faulty devices must be reported within 7 calendar days of delivery or collection.

Claims submitted outside this period will not qualify for replacement or credit consideration.

9.3 Return Requirements

All faulty products must be returned to KCS Distributors for inspection and verification.
No replacement or credit will be issued unless the product has been physically returned and verified.
Returned items must include:
- Batch number
- Fault description
- Supporting images where requested

9.4 Credit and Replacement Policy

Verified faulty products will be replaced or credited to the client’s account.
Refunds are not provided.
Credits issued are non-transferable and may only be used against future purchases.

9.5 Storage and Handling

KCS Distributors shall not be held liable for products damaged due to:

Improper storage
Heat exposure
Mishandling
Water damage
Environmental exposure
Improper transportation after delivery

9.6 Product Performance Disclaimer

Disposable vape performance, flavour perception and puff count may vary depending on:

Individual usage patterns
Storage conditions
Charging behaviour
User handling

Variations in subjective experience do not constitute product defects.

10. Returns and Cancellations

10.1 Order Cancellations

Orders may be cancelled without penalty only prior to dispatch or collection preparation.

Once an order has been dispatched, collected or entered final processing stages, cancellation requests may be declined.

10.2 Returns

Due to the nature of disposable vape products, returns are generally not accepted unless approved by management in writing.

Approved returns may be subject to:

Inspection,
Approval, and
A restocking fee of up to 15%.

11. Chargebacks and Fraudulent Transactions

KCS reserves the right to:

Refuse service,
Suspend accounts,
Blacklist clients, and/or
Institute legal proceedings

against any party involved in fraudulent transactions, payment reversals, chargebacks or disputes initiated after goods have been dispatched or collected.

The client shall remain liable for all legal costs, collection costs and associated damages arising from such actions.

12. Limitation of Liability

KCS Distributors shall not be held liable for indirect losses, consequential damages, loss of profits or business interruption arising from:

Delivery delays,
Product use,
Courier failures,
Operational interruptions,
Supplier shortages, or
Circumstances beyond our reasonable control.

The client accepts that products supplied are purchased at their own commercial risk.

13. Force Majeure

KCS Distributors shall not be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to:

Power outages,
Civil unrest,
Riots,
Supplier delays,
Import restrictions,
Transport disruptions,
Labour disputes,
Natural disasters, or
Acts of God.

14. Privacy and Protection of Information

KCS Distributors shall take all reasonable steps to protect personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act (“POPIA”).

For purposes of this agreement, personal information shall be handled in accordance with South African privacy legislation and applicable regulatory standards.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of South Africa.

KCS Industries (Pty) Ltd chooses as its domicilium citandi et executandi: